Cancelling a Free Trial Account

If you're currently using a free trial of the platform and you're not interested in purchasing a full subscription, there's nothing you need to do. Since you're never asked to provide a credit card or billing details, your account will simply expire at the end of the trial period. 

Paid Subscribers

If you have an active subscription with Dragon Metrics and would like to cancel, you can do so by using this link. You can also navigate to this page by visiting Account Details, clicking change next to your plan, then clicking Cancel.

On the cancellation page, you'll be provided details on the exact date when your account will be inactive, and encouraged to export any data you need prior to this date. To finalize your cancellation, click Cancel my subscription

After this, you'll be presented with a very brief survey to provide your feedback on your experience. It only takes 1-2 minutes to complete, and we highly value your response and honest feedback. This will help us to continue to improve the product for other users. Although this step is not required, we would greatly appreciate your response.

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