To ensure you have access to the freshest data available, Dragon Metrics retrieves the SERP from search engines in real-time for every query made in Keyword Research for Google and Naver.
We strive to deliver this data as quickly and as accurately as possible, but due to the unpredictable nature of SERP collection, sometimes it may take a bit longer to retrieve this data.
If it takes longer than 30 seconds to retrieve this data you may see a message in the app that says "SERP data collection is taking longer than normal, please check again later".
Typically when you receive this message, data collection will complete in the next few minutes. If you're still on the page when the data is retrieved, it will immediately appear when it's ready. If you leave the page, it will be there when you return.
In some cases, an issue may arise in getting an accurate SERP. When this happens, the message may be shown as "SERP data unavailable". Our engineers will be alerted to the situation, and will take any corrective action to help make sure this situation arises as infrequently as possible.
If you continue to see this message repeatedly, please get in touch with our support team by clicking the live chat icon in the bottom right of every page.